Service Advisor TATA MOTORS

As a customer service representative at a TATA MOTORS DEALERSHIP, your primary responsibility will be to greet customers and direct them to available mechanics. You will consult with mechanics regarding necessary repairs and explore possible alternatives to expensive repairs. Utilizing your knowledge of our products and services, you will offer detailed information about available parts and service options to customers. In this role, you will be answering questions about service outcomes, scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. It is essential to provide customers with information on warranty protections, potential cost savings, and the benefits of trading in versus fixing their car. You will also manage and oversee the dealership's workflow and schedule, ensuring smooth operations. Furthermore, you will be responsible for calling customers to inform them about service changes or car pick-up times. Building and maintaining positive customer relationships is crucial to encourage repeat business. You will collaborate with service technicians regarding parts ordering and ensure that parts are available when needed. To qualify for this position, you should possess an associate's degree, diploma, or ITI in mechanics or automobile. Experience in the automotive field can be advantageous. A strong understanding of automotive technology and the industry is necessary. Excellent customer service, interpersonal, and communication skills are essential. Strong organizational, decision-making, and problem-solving abilities are also required. The ability to effectively communicate with mechanics, customers, and management is crucial. This position is based in Mathura, Aligarh, Agra, Etawah, and Firozabad, with a salary budget ranging from 1,20,000 to 1,80,000 per annum. For further inquiries or to apply, please contact HR at 8392917471 or email us at manoj.kumar@ashokauto.com.,