Service Advisor TATA MOTORS

Job Description: As a customer service representative at a TATA MOTORS DEALERSHIP, your primary responsibility is to greet customers and direct them to available mechanics. You will consult with mechanics regarding necessary repairs and explore possible alternatives to expensive repairs. Utilizing your knowledge of our products and services, you will offer detailed information about available parts and service options to customers. You will be answering questions about service outcomes, scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information on warranty protections, potential cost savings, and the benefits of trading in versus fixing their car is essential. Managing and overseeing the dealership's workflow and schedule to ensure smooth operations will also be part of your role. Additionally, you will be responsible for calling customers to inform them about service changes or car pick-up times. Building and maintaining positive customer relationships is crucial to encourage repeat business. Collaborating with service technicians regarding parts ordering and ensuring parts availability when needed is also a key aspect of the role. Key Responsibilities: - Greet customers and direct them to available mechanics - Consult with mechanics on necessary repairs and explore alternatives - Offer detailed information about available parts and service options - Answer questions about service outcomes, scheduling, appointments, vehicle drop-off, and pick-up - Provide information on warranty protections, cost savings, and trading in vs. fixing cars - Manage and oversee dealership's workflow and schedule - Call customers to inform them about service changes or car pick-up times - Build and maintain positive customer relationships - Collaborate with service technicians on parts ordering and availability Qualifications Required: - Associate's degree, diploma, or ITI in mechanics or automobile - Experience in the automotive field is advantageous - Strong understanding of automotive technology and industry - Excellent customer service, interpersonal, and communication skills - Strong organizational, decision-making, and problem-solving abilities - Effective communication with mechanics, customers, and management is crucial,