Service Advisor

Key Responsibilities:1. Customer Interaction:

· Greet customers professionally and ensure a positive first impression.

· Listen carefully to customer complaints and record their service requirements accurately.

· Explain repair, maintenance, and additional service options in simple terms.

· Provide clear cost and time estimates.

· Recommend impulse or value-added products and services such as:

o Car accessories and detailing.

o Engine oil upgrades.

o Wheel alignment/balancing.

o AMC (Annual Maintenance Contracts), extended warranties, and service plans.

· Obtain necessary approvals before starting repairs.

· Keep customers informed of vehicle status and any additional work suggested by technicians.

2. Job Card Management:

· Open and maintain accurate job cards with all relevant details.

· Ensure customer complaints and technician findings are properly documented.

· Secure approvals for any additional jobs or impulse sales.

· Close job cards with accurate billing and remarks.

3. Workshop Coordination:

· Allocate repair jobs to appropriate technicians and track progress.

· Coordinate with the parts department to ensure required spares and impulse-sale items are available.

· Conduct quality and road tests (if required) before delivery.

· Ensure vehicles are cleaned and ready for handover.

4. Delivery and Follow-Up:

· Explain completed jobs, parts replaced, and final billing to customers.

· Reiterate value-added services or future offers for customer retention.

· Handle feedback and resolve complaints promptly.

· Follow up post-service to ensure satisfaction and build long-term customer relations.

5. Administrative & Reporting:

· Maintain daily service and impulse sales reports.

· Track customer conversion rates for value-added services.

· Ensure compliance with OEM and dealership standards.

· Contribute to team sales targets and service KPIs.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Work Location: In person