Service Advisor

An automotive service advisor acts as a liaison between customers and the service department, ensuring effective communication and customer satisfaction.

Key Responsibilities:

· Greet customers and assess their service needs.

· Explain automotive services and repairs to customers.

· Provide estimates for service costs and timeframes.

· Schedule service appointments and manage the service calendar.

· Follow up with customers regarding service status and completion.

· Handle customer complaints and resolve issues professionally.

· Maintain accurate records of customer interactions and service history.

Skills Required:

· Strong communication and interpersonal skills.

· Knowledge of automotive systems and repair processes.

· Customer service orientation.

· Organizational and multitasking abilities.

· Proficiency in using service management software.

Work Environment:

· Typically employed in automotive dealerships, repair shops, or service centers.

· May require working in a fast-paced environment with varying customer demands.

Education and Experience:

Minimum 4-year diploma or 4-year degree in Automobile Engineering or Mechanical Engineering

5 to 10 years with premium/luxury automotive brands as a Service Advisor with either Audi or Volkswagen group (Skoda), BMW, Mercedes-Benz, Porsche, Lexus & from premium / Luxury / Supercar.

This role is crucial for ensuring that customers receive quality service and that their automotive needs are met efficiently.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person