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Asl Motors logo

Service Advisor

1 - 6 years

2 - 4 Lacs

Gamharia, Jamshedpur, Ranchi

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Dealer Management System Passenger Car Automobile Engineering Car Service Dms Vehicle Evaluation Body Shop Service Engineering After Sales Support Vehicle Maintenance Diploma Automobile Automobile Service Automobile Maintenance Customer Complaints

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements: Proven experience as a Service Advisor, preferably in a car dealership. Strong knowledge of automotive systems and services. Excellent communication and interpersonal skills. Customer-first mindset with problem-solving attitude. Familiarity with DMS (Dealer Management System) software is a plus. Ability to multitask in a fast-paced environment. Minimum qualification: Graduate or Diploma in Automotive/Mechanical preferred. Proficiency in local language and basic English. Key Responsibilities: Greet customers warmly and understand their service/repair needs. Schedule appointments and manage service bookings. Prepare job cards and explain recommended service/repairs. Coordinate with technicians to diagnose issues and estimate time and cost. Provide clear cost estimates and obtain customer approval before proceeding. Maintain communication with customers during the service process. Update customers on service status, delays, and completed work. Ensure proper billing and explain charges to customers. Upsell additional services and value-added products where appropriate. Conduct post-service follow-ups to ensure customer satisfaction. Maintain customer records and service history. Ensure cleanliness and professionalism of the service reception area.

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Asl Motors
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