Service Account Manager Intern

We are looking for a motivated and enthusiastic Service Account Manager Intern to join our team. As an intern to assist our customers with their escalations when using our products and services also candidate will provide excellent customer support during resolution of customer queries, recommending solutions and guiding users through features and functionalities.

Key Responsibilities:

The primary responsibility of the role is to interface with our customers. The candidate is responsible for managing customer expectations and escalations. Some of the responsibilities would be as follows-

Respond to customer queries in a timely and accurate way, via phone, email or chat.

Identify customer needs and help customers use specific features.

Update our internal database with information about issues and customer escalations.

Follow up with customers to ensure their escalations are resolved

Gather customer feedback.

Qualifications

- Education: degree in, Business, Marketing, Communications, or a related field.

- Skills: Strong communication and interpersonal skills, both written and verbal.

- Attributes: Detail-oriented, organized, and able to multitask. A proactive attitude with a willingness to learn and adapt in a fast-paced environment.

- Experience: Previous internship experience in sales, marketing, or customer service is a plus but not required.

What We Offer:

- Hands-on experience in account management within a dynamic and growing company.

- Opportunities for networking and professional development.

- A supportive team environment that values collaboration and innovation.

- Potential for future career opportunities within the company.