Service Account Manager Intern

0 years

1 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

The primary responsibility of the role is to interface with our customers. The candidate is responsible for managing customer expectations and escalations. Some of the responsibilities would be as follows-

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identify customer needs and help customers use specific features.
  • Analyze and report any malfunctions.
  • Update our internal database with information about issues and customer escalations.
  • Follow up with customers to ensure their escalations are resolved
  • Gather customer feedback.

Requirements

  • College Degree BBA/MBA
  • Excellent communication and problem-solving skills
  • Patience and customer empathy

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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