Service Account Manager Intern

You are a motivated and enthusiastic Service Account Manager Intern who will be assisting customers with their escalations when using products and services. Your role involves providing excellent customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities. Key Responsibilities: - Interface with customers to manage their expectations and escalations. - Respond to customer queries via phone, email, or chat in a timely and accurate manner. - Help customers use specific features and identify their needs. - Update the internal database with information about issues and customer escalations. - Follow up with customers to ensure resolution of escalations. - Gather customer feedback. Qualifications: - Education: Degree in Business, Marketing, Communications, or a related field. - Skills: Strong communication and interpersonal skills (written and verbal). - Attributes: Detail-oriented, organized, able to multitask, proactive attitude, willingness to learn and adapt in a fast-paced environment. - Experience: Previous internship experience in sales, marketing, or customer service is a plus but not required. What We Offer: - Hands-on experience in account management within a dynamic and growing company. - Opportunities for networking and professional development. - A supportive team environment that values collaboration and innovation. - Potential for future career opportunities within the company.,