Service Account Manager Intern

You will be joining our team as a motivated and enthusiastic Service Account Manager Intern. Your main role will involve assisting customers with their escalations while using our products and services. You will provide excellent customer support by resolving customer queries, recommending solutions, and guiding users through product features and functionalities. Your responsibilities will include interfacing with customers, managing customer expectations, and handling escalations. Some key tasks will include responding to customer queries via phone, email, or chat, identifying customer needs, updating our internal database with relevant information, following up with customers to ensure issue resolution, and collecting customer feedback. To qualify for this position, you should have a degree in Business, Marketing, Communications, or a related field. Strong communication and interpersonal skills, both written and verbal, are essential. You should be detail-oriented, organized, and able to multitask. A proactive attitude and willingness to learn and adapt in a fast-paced environment are also important. Previous internship experience in sales, marketing, or customer service is a plus but not required. As an intern, you can expect to gain hands-on experience in account management within a dynamic and growing company. You will have opportunities for networking and professional development. Our team environment values collaboration and innovation, and there is potential for future career opportunities within the company.,