Senior Vice President, Client Service Executive Manager

BNY

12 - 15 years

30 - 35 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

Automation Client satisfaction Bloomberg Process improvement Finance Vice President Investment banking Financial services Monitoring Client Service Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

we're seeking a future team member for the role of Senior Vice President to join our Asset Servicing, Client Experience team. This role is located in Pune, MH- HYBRID.

In this role, you'll make an impact in the following ways:

Be responsible for monitoring smooth service delivery for our global clients
Support Relationship Managers on client account setup and governance
Manage client fee pricing review in collaboration with Relationship Managers
Actively engage with clients and internal stakeholders to plug revenue leakage
Act as escalation contact for our clients, striving to assist our clients in resolving complex or non-routine client issues and inquiries.
Support financial targets by working towards process improvement and automation opportunities thereby generating efficiencies
Responsible for the development and maintenance of policies and procedures for your team and sets metrics and goals to ensure continuous process improvement and optimal client satisfaction
Recruit, direct, motivate and develop your staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team

To be successful in this role, we're seeking the following:

bachelors degree or higher is required
12+ years in investment banking industry
4+ years people management experience
Experience in interacting with global clients is preferred
Proactive, focused attitude towards work and an ability to consistently meet stringent deadlines

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