1 - 6 years

7 - 8 Lacs

Posted:4 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided.
  • Must have Galileo experience.
  • Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We re Looking For
  • Passion for excellence in client service, including proactive anticipation of needs
  • Native Galileo and Sabre GDS expertise.
  • Minimum 1 year experience of US and Asia bookings.
  • Minimum 1 year experience in Corporate Travel bookings.
  • Chat-hub experience is preferred.
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback

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American Express Global Business Travel logo
American Express Global Business Travel

Travel Management

New York

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