Senior Transport Executive

2 - 5 years

4 - 7 Lacs

Posted:21 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Delivery of Client Satisfaction
Receiving calls and providing right information to the employee based on the query
Replying to the mail as per the employees query
Live tracking of trips ( inbound /Out bond)
Accommodating Adhoc/unregister request and maintaining report
Responding to the APP negative feedback by sending first mailer and follow up with closer
Updates to client on incidents, accidents, traffic and delay communication
Assist medical request on high priority
Cross check on vehicle deployment, sequence, and timings
Live track on CC TV footage and communicating the team if any issue
Vehicle tracking for sanitization
Ensuring vehicle reaching first point on time
Achieving Safety aspects
Tracking the Escort availability trips with female employee first pickup/last drop during night hours
Monitoring the all the vehicles trip closure through technology tool

Monitoring and action on the live security dash board alerts like
o Device not reachable,
o Employee GEO fence violation
o vehicle over speeding,
o SOS alerts stoppage
o single women travelling alone
o Vehicle stoppage
Maintaining the reports
Consolidating the security dash board alerts with supporting documents ( Mails and call log )
Preparing call logs on daily basis and consolidating the report on monthly basis
Preparing No show report and sharing it to employees on daily and weekly basis
Preparing Adhoc report and sharing it to employees ( Out bound )
Sending OTA report to client on hourly basis
Maintaining lost and found report and sending mails to employees with closer
Maintaining employees issue tracker on daily basis
Maintaining MIS device and APP issue tracker
Maintaining Drivers RTO report
Maintaining business/inter office/metro and suburban shuttle reports
Maintaining drivers temperature thermal check report
Logout trip closer reports
Vehicles GPS panic alert report
Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team

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