Senior Ticketing & Reservations Executive

Senior Ticketing Agent

The role involves managing international and domestic air bookings, ensuring ticketing accuracy, and supporting both B2B and B2C travel operations.

Ticketing & GDS Operations

• Issue, reissue, revalidate, exchange, void, and refund tickets via

  Amadeus

  and

  Sabre

• Manage FIT and group bookings for international and domestic sectors
• Verify published, private, net, and negotiated fares
• Apply fare rules, endorsements, penalties, and baggage regulations
• Handle queues, schedule changes, and NDC/LCC ticket issuance
• Assist sales and operations teams with fare searches and itinerary support

Financial & BSP Reconciliation

• Prepare and reconcile

  BSP/ARC

  reports, settlements, and weekly remittances
• Maintain ticketing logs and payment records
• Manage

  ADM/ACM

  disputes and coordinate with airlines for waivers
• Validate commissions, markups, and incentives
• Provide monthly reporting to the finance team

Airline & Supplier Coordination

• Liaise with airline representatives for fare overrides, waivers, and approvals
• Resolve ticketing discrepancies, involuntary changes, and schedule disruptions
• Manage group quotations and seat blocks with airlines

Customer Support

• Support agencies, corporate clients, and passengers on ticketing issues
• Process cancellations, changes, refunds, and EMDs (seats, meals, baggage, etc.)
• Ensure compliance with

  airline and IATA

  regulations

• 3 years

  of experience in airline ticketing or travel agency operations
• Advanced proficiency in

  Amadeus and Sabre

  (mandatory)
• Strong knowledge of

  fare construction, exchanges, and refunds

• Hands-on experience in

  BSP/ARC reconciliation

• Familiarity with

  ADM/ACM

  handling and dispute resolution
• Understanding of

  NDC

  ,

  LCC

  , and

  EMD

  workflows
• Excellent communication and problem-solving skills
• Ability to work independently and meet weekly targets
  

• Experience with

  queue automation

  or

  ticketing scripts

• Exposure to

  multi-currency

  or

  multi-country

  ticketing
• Background in

  group ticketing

  or

  consolidator operations

• Bilingual skills (Spanish/English)
  

• Job Type:

  Full-time (On-site)

• Location:

  Sector 7, Dwarka, New Delhi

• Working Hours:

  09:00 A.M. to 06:00 P.M.

If you have advanced expertise in airline ticketing and thrive in a fast-paced, global travel environment, we’d love to connect.

info@katatravels.com