Senior Telecalling Officer

SalonMart India Pvt. Ltd. is looking for a Senior Telecalling Officer who can effectively handle customer leads, engage prospects, and generate walk-ins and conversions through structured calling and follow-ups.

Role OverviewThe Senior Telecalling Officer will be responsible for managing high-quality customer interactions, handling lead data efficiently, and supporting the calling process to improve customer awareness and store visits.

Key ResponsibilitiesCalling & Lead Management

• Make outbound calls to customers from leads received through various advertising portals
• Ensure timely follow-ups and proper utilization of lead data
• Create awareness among customers about SalonMart products, offers, and store experience
• Generate and track walk-ins, appointments, and conversions

Team Coordination

• Guide and monitor calling executives
• Allocate calling data and daily targets
• Ensure call quality, scripting, and customer interaction standards are followed
• Support training and performance improvement of the calling team

Performance & Reporting

• Make outbound calls to customers from leads received through advertising portals
• Inform customers about SalonMart products, offers, and store experience
• Follow up with interested customers and schedule store visits / walk-ins
• Maintain accurate calling records, lead status, and follow-up details
• Support junior callers in understanding scripts and objection handling
• Ensure daily calling targets and quality standards are met
• Share customer feedback and conversion insights with the reporting manager

Qualification and experience

✔ Graduate / 12th pass with relevant experience
✔ 4–6 years of experience in telecalling / telesales / lead conversion
✔ Proven track record in generating walk-ins or sales from leads✔ Experience in retail, salon, wellness, or service industry will be preferred

Key Skills & Competencies

• Excellent communication skills in English & Hindi
• Strong convincing, follow-up, and objection-handling skills
• Good understanding of customer behavior and sales techniques
• Ability to work with CRM systems, Excel, or lead sheets
• Target-oriented, disciplined, and customer-focused

Job Type: Full-time

Pay: ₹15,000.00 - ₹28,000.00 per month

Work Location: In person