Senior Telecaller

Job Summary:

We are looking for a proactive and persuasive Tele Caller who can confidently handle inbound and outbound calls to potential patients. The main goal is to maximize conversion rates, ensuring a high percentage of inquiries lead to actual patient walk-ins and bookings. This role requires excellent communication skills, patience, empathy, and a strong ability to build trust and rapport with callers.

Key Responsibilities:

• Make outbound calls to follow up on leads, inquiries, or missed appointments.
• Respond promptly to incoming calls and provide accurate information about clinic services, doctors, treatment options, and offers.
• Build strong rapport with callers and understand their pain points or concerns.
• Explain the benefits of visiting the clinic and encourage bookings or walk-ins.
• Maintain detailed records of all calls, outcomes, and follow-up actions in the CRM system.
• Coordinate with the front desk and doctors to ensure smooth follow-through on booked appointments.
• Handle objections and convert hesitant callers into confirmed patients.
• Provide timely reminders or confirmation calls to minimize appointment no-shows.
• Maintain a conversion target (calls to walk-in ratio) and strive to meet or exceed it.
• Share feedback from callers that may help improve clinic services or patient experience.

Key Skills & Competencies:

• Excellent verbal communication in English, Malayalam, Arabic (additional priority)
• Convincing and persuasive speaking ability
• Patient, empathetic, and good listening skills
• Basic computer skills (CRM, MS Excel)
• Ability to handle pressure and meet daily targets
• Prior experience in healthcare/clinic/hospital tele-calling is an added advantage

Qualifications:

• Minimum HSC/Graduate in any discipline
• 1+ year experience in tele-calling or customer service (preferred in healthcare or wellness sector)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• What is your salary expectation?

Experience:

• tele sales: 1 year (Preferred)

Language:

• Arabic (Preferred)
• English (Required)

Work Location: In person