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Centerline Health Ventures LLP
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Customer Relationship Executive (CRE)

Customer Relationship Executive (CRE)

Centerline Health Ventures LLP

0 years

1 Lacs

Kaloor Kochi Kerala

Posted:3 months ago| Platform: SimplyHired logo

Apply

Skills Required

CRM software Microsoft Excel Sales Customer service English Computer skills In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Greet and assist patients at the reception with warmth and professionalism
Schedule appointments and manage the daily consultation calendar
Guide patients through treatment plans with clarity and empathy
Counsel patients about non-surgical treatment options offered at the clinic
Follow up with leads through phone calls and WhatsApp for consultation bookings
Convert telephonic and WhatsApp inquiries into confirmed appointments
Maintain patient records and update treatment progress in the system
Coordinate with doctors and therapists to ensure smooth clinic operations
Handle payment transactions, issue receipts, and maintain daily billing records
Support in managing clinic ambience and first impressions
Track patient satisfaction and encourage reviews/testimonials

Skills Required

Excellent communication and interpersonal skills
Strong persuasion and counselling abilities
Confident phone and WhatsApp communication
Basic computer knowledge (Excel, CRM tools, Google Sheets)
Organized, proactive, and a team player
Ability to multitask in a fast-paced clinical environment

Preferred Experience

Prior experience in clinic, hospital, wellness, or healthcare customer service
Background in tele-sales or client counselling is a plus

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

Day shift
Rotational shift

Supplemental Pay:

Commission pay
Performance bonus
Shift allowance

Application Question(s):

Do you have any experience in sales? Brief about it.
Atleast, two Sundays will be working with a compensatory off. Would that be ok for you?
What is your salary expectation?

Language:

English (Preferred)
Arabic (Preferred)
Malayalam (Preferred)

Work Location: In person

Expected Start Date: 04/08/2025

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