Senior Techno-Functional Subject Matter Expert

Job Description

This position is open only for local candidates or if you are willing to relocate to Chennai. The IT ERP LN SME (Sr. Techno-Functional Subject Matter Expert) with 10 plus years of experience will be responsible for providing comprehensive techno-functional support and implementation of Infor ERP LN (10.4 or higher) across various modules. These include Warehousing, Procurement, Sales, Quality, Production, and India Localization. This role involves ensuring seamless integration and functionality within these modules to meet business requirements and enhance operational efficiency. Experience in Warehousing (receiving, shipping, cycle counting, material issuing) with Engineering and Product Configurator, Data Exchange Schemes for mass updates, and ION is highly desired. The role involves ensuring seamless integration and functionality within these modules to meet business requirements and enhance operational efficiency. Utilizing database queries to investigate application or configuration issues, understanding data models and object relationships is essential. Acting as a point-of-contact for users, providing phone and online resolutions for issues, facilitating customer resolutions for escalated issues, and maintaining high customer satisfaction are key responsibilities. Identifying systems and process challenges, suggesting areas for improvement, and presenting business benefit analysis for proposed improvements are also crucial. Throughout the work, maintaining a professional demeanor, working independently, and managing small engagements or parts of large engagements are necessary to ensure successful implementation and support of Infor ERP LN systems This is for our Client in Chennai. Show more Show less