Senior Technical Writer - Zero-Code PaaS

Itorizon

10 - 15 years

10 - 14 Lacs

bengaluru

Posted:3 hours ago| Platform:

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Skills Required

supply chain version control managed services publishing git technical writing consulting oracle analytics logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop and maintain platform-level documentation including help guides, user manuals, API references, onboarding flows, and release notes

Create engaging tutorials, walkthroughs, and how-to guides for users, developers, and partners
Design and manage self-service help systems and contextual guidance within the platform
Collaborate with Product Managers, Engineers, and UX Designers to understand features and workflows
Translate technical concepts into clear, concise, and engaging content for diverse audiences
Own the documentation lifecycle from planning and authoring to publishing and version control
Ensure consistency, accuracy, and accessibility across all documentation assets
Continuously improve documentation based on user feedback, analytics, and product evolution
Apply and advocate industry best practices in technical writing, content design, and user enablement.

Qualifications

10+ years of experience in technical writing for enterprise platforms, preferably in PaaS/SaaS environments
Proven experience managing help systems and platform-level documentation at scale
Strong portfolio of tutorials, guides, and user-facing content for complex platforms
Deep understanding of no-code/low-code platforms and developer-facing tools
Excellent writing, editing, and information architecture skills
Familiarity with documentation tools (e.g., MadCap Flare, Confluence, Git, Markdown, DITA)
Ability to work cross-functionally and manage multiple documentation streams
Strong attention to detail, user empathy, and commitment to quality

Good to have

Experience documenting APIs, SDKs, and integration workflows
Exposure to UX writing and in-app guidance systems
Knowledge of accessibility standards, localization, and content governance

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