Senior Technical Support Engineer

Job Description

This role reports into the Head of Product Integrity Europe function in Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. This role demands a high level of technical expertise combined with the ability to explain technical issues to non-technical customer top management. In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy s sustainable future. How you'll Make an Impact Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (eg compressor performance) issues. Prepare comprehensive RCA reports and management briefings to achieve the required transparency and Lessons learned for our organization. Perform the fact-finding on customer sites, analyze remote diagnostic as we'll as evaluate operational issues on-site and initiate necessary corrective and preventive actions. Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions. Assume the technical leadership role for assigned projects. Manage the customer interface in a dynamic environment, lead the team from a technical resolution standpoint. Work closely with other technical experts in the other Product Integrity regions. Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI) What You Bring bachelors degree in related field of mechanical engineering, electrical engineering, aerospace engineering, or equivalent 10+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. Experience in leading RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent. Fluency in English and ability to explain technical details and concepts to customers and non-technical personnel. Proven experience in the design, maintenance, troubleshooting and technical support of compressors and their associated equipment (auxiliary support systems, drivers, couplings, mounting frames, etc Proven track record of being able to resolve technical work across a large organization to develop solutions for technical customer issues. Ability to willingness to travel internationally to share experience gained in the Oil Gas, Petrochemical Industry. Ability to work and communicate directly with the customer in a high-pressure environment Rewards Career growth and development opportunities Supportive work culture Company paid Health and we'llness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave