Senior Technical Support Engineer- IGA

WHAT YOU WILL BE DOING

• Customer Communication

• Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
• Drive Customer Satisfaction through timely & quality communication.

• Troubleshooting Skills

• Troubleshooting of customer reported incidents and system alerts.
• Identify, debug and troubleshoot break fix issues and take it to a resolution.
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
• Respond and resolve issues within agreed service levels.

• Collaboration & Knowledge Sharing

• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.

• Domain

• Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.

• KPIs -

  Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

• • Minimum 5 years experience in implementing various IGA solutions
• Strong Domain knowledge in Identity and Access Management (IAM)
• • Hands-on experience in configuring and deploying one or more IAM tools like
• Saviynt, Sailpoint, OIM or ISIM
• • Knowledge and experience in invoking REST/SOAP web services using tools such as
• Postman
• • Database: Extensive experience in database operations & SQL
• • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• • Basic knowledge of operating systems such as Linux, Unix & windows
• • Prior experience integrating with any SSO providers
• • Experience working with global Customers and strong customer focus
• • Excellent written and verbal communication skills
• • Keywords: Cloud, Java, Scripting, Linux, SQL
• Less than 3 months of Notice period candidate is preferable

Interested candidate can share their resume @primula.rai@saviynt.com