Job
Description
Provide L2/L3 production support for Broadridges Regulatory Reporting platform, ensuring high availability and stability of the system. Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues. Act as the subject matter expert (SME) for the platform within the support team. Monitor daily reporting workflows, scheduled tasks, and regulatory submissions. Support monthly/quarterly release cycles, including validation and post-deployment checks. Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement. Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform. Skills Must have 5+ years of technology/application support experience in financial services. Mandatory: Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions). Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis. Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows. Experience in working under ITIL-based processes (incident, problem, change management). Excellent stakeholder communication and incident management skills. Nice to have Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). Prior experience working in a global support model with shift-based or on-call rotations.
