Senior Technical Specialist (Bengaluru)

Here at Mastercam India, we fully embrace a hybrid model of work and believe you work best in the most conducive environment for growth and learning. Growth and development are a top priority, and we wholeheartedly believe in investing in your future to help you achieve your career goals. If you have a passion for your work, an inquisitive nature, and pride in exceeding the expectations others have set for you, then Mastercam India may just be the place you have been looking for. We offer remuneration commensurate with skill and experience and offer additional benefits, including limited health and accident insurance

Position Overview:

Senior Technical Specialist (Bengaluru)

Key Responsibilities:

• Provide software training, technical support, and application assistance to customers & partners using Mastercam software solutions, including installation, configuration, and troubleshooting.
• Act as a key point of contact for escalated customer technical issues, ensuring timely and effective resolution. Collaborate with clients to understand their business needs and propose appropriate Mastercam solutions.
• Demonstrate and prove the capabilities of Mastercam software to customers and prospects.
• Develop and maintain technical documentation, including user manuals, troubleshooting guides, and knowledge base articles.
• Work closely with the Mastercam sales team to identify opportunities for new business and provide technical support during the sales process.
• Work closely with customers to identify and resolve technical issues and provide training on the use of Mastercam software solutions.
• Keep up-to-date with industry trends and technology advancements to ensure the highest level of expertise in Mastercam software solutions.
• Undertake local and regional travel, as needed

Qualifications:

• Bachelor’s degree or Diploma in Mechanical Engineering or Tool Making.
• Minimum of 4-7 years of experience in Mastercam solutions.
• Proven ability to lead teams, manage projects, and deliver exceptional results under tight deadlines.
• Strong technical knowledge of CNC machining, manufacturing processes, and controllers like Fanuc, Siemens, Haas, and Heidenhain.
• Excellent written and spoken communication and interpersonal skills.
• Ability to work independently and manage multiple tasks effectively.

We offer a competitive salary package to deserving candidates. If you are a motivated and results-driven technical professional with a passion for technology and customer satisfaction, we would like to hear from you.

Company Introduction:

Mastercam helps solve the world’s manufacturing challenges. Our software, Mastercam, is the most widely used CAM software in the world. Mastercam India is headquartered in Pune-MH, India, We are a culture that encourages and applauds personal as well as team achievements and provides a conducive environment for learning, application, and growth. As an industry leader, we strive to innovate, and we partner with our resellers and customers to make the impossible, well, possible.