Senior Technical Consultant - Cloud Services

Embee Software

3 - 5 years

0 Lacs

mumbai metropolitan region

Posted:3 days ago| Platform:

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Skills Required

support troubleshooting resolve service power escalation configuration customization analysis communication

Work Mode

On-site

Job Type

Full Time

Job Description

L2 Support Specialist will play a crucial role in providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.
Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including D365 Sales , D365 Service, & Power Apps Serve as a point of escalation for unresolved issues from the first-level support team.
Maintain Repository of Best Practices, CIDC Pipe and Manuals,
Provide ongoing support and guidance to users on complex system configurations and customizations Exp: 3-5 Years Expectations:
Extensive experience with Microsoft Dynamics 365 applications, including configuration, customization, and administration.
Proficient in troubleshooting complex technical issues and performance optimization.
Strong problem-solving abilities with a systematic approach to root cause analysis and issue resolution
Excellent verbal and written communication skills with the ability to convey technical concepts and solutions to non-technical audiences effectively.

Location: Mumbai - EMBI, Mumbai, Maharashtra, India

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