Senior Team Lead, Software Engineering

Role Overview: As a Senior Team Lead, Software Engineering at Oracle Cerner, you will be responsible for directing the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will monitor production support ticket queues, manage the creation and maintenance of knowledge databases, and analyze incoming ticket data to improve processes and increase productivity. Additionally, you will identify client and solution delivery satisfaction issues, manage client expectations, and plan team-level quality and process improvement initiatives. Key Responsibilities: - Seek to understand disagreements, ensure all perspectives are heard, and facilitate a plan for resolution - Delegate work appropriately, provide clear expectations, follow up to ensure progress, and overcome roadblocks - Identify associates and team priorities based on business direction and adjust when needed - Lead by example, share knowledge and experiences, and create a respectful work environment advocating for the team - Provide timely feedback to encourage success, ensure accountability, and connect opportunities for associates' development - Identify the right talent to achieve desired results and promote a diverse and cohesive team to accomplish objectives Qualifications: - Career Level - M2 About Us: Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's challenges. With over 40 years of experience, Oracle continues to thrive by operating with integrity and partnering with industry leaders across various sectors. Committed to fostering an inclusive workforce, Oracle offers global opportunities with a focus on work-life balance and competitive benefits, including flexible medical, life insurance, retirement options, and volunteer programs. Furthermore, Oracle is dedicated to including people with disabilities at all stages of the employment process and provides accessibility assistance or accommodations as needed. Role Overview: As a Senior Team Lead, Software Engineering at Oracle Cerner, you will be responsible for directing the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will monitor production support ticket queues, manage the creation and maintenance of knowledge databases, and analyze incoming ticket data to improve processes and increase productivity. Additionally, you will identify client and solution delivery satisfaction issues, manage client expectations, and plan team-level quality and process improvement initiatives. Key Responsibilities: - Seek to understand disagreements, ensure all perspectives are heard, and facilitate a plan for resolution - Delegate work appropriately, provide clear expectations, follow up to ensure progress, and overcome roadblocks - Identify associates and team priorities based on business direction and adjust when needed - Lead by example, share knowledge and experiences, and create a respectful work environment advocating for the team - Provide timely feedback to encourage success, ensure accountability, and connect opportunities for associates' development - Identify the right talent to achieve desired results and promote a diverse and cohesive team to accomplish objectives Qualifications: - Career Level - M2 About Us: Oracle, a world leader in cloud solutions, utilizes tomorrow's technology to address today's challenges. With over 40 years of experience, Oracle continues to thrive by operating with integrity and partnering with industry leaders across various sectors. Committed to fostering an inclusive workforce, Oracle offers global opportunities with a focus on work-life balance and competitive benefits, including flexible medical, life insurance, retirement options, and volunteer programs. Furthermore, Oracle is dedicated to including people with disabilities at all stages of the employment process and provides accessibility assistance or accommodations as needed.