Senior Systems Escalation Engineer

We are seeking a highly skilled and experienced Senior Engineer with 8 - 12 years of hands-on experience in Microsoft cloud and on-premises technologies. The ideal candidate will have deep expertise in Azure, Office 365, Exchange Online, VMware/Hyper-V, and related infrastructure services. Experience with Exchange and SharePoint migrations, Autopilot deployment, scripting, automation, and hybrid IT environments is essential.

Key Responsibilities:

• Manage and support Azure cloud services including identity, networking, storage, and compute resources.
• Administer Office 365, including Exchange Online, MS Teams, Intune, Cloud PCs, SharePoint Online, and related policies.
• Plan and execute Exchange Online and SharePoint Online migrations.
• Configure and manage Azure App Registrations, ensuring secure authentication and API access.
• Implement and monitor email security policies and threat protection across Microsoft 365, Proofpoint, and Mimecast.
• Administer and troubleshoot Windows Server environments including Active Directory (AD), DNS, DHCP, and failover clustering.
• Maintain and manage virtual infrastructure using VMware and Hyper-V.
• Develop and utilize PowerShell scripts for automation, reporting, and configuration tasks.
• Deploy and manage Windows

  Autopilot

  for streamlined device provisioning.
• Collaborate with cross-functional teams to ensure high availability and performance of infrastructure.
• Implement best practices for patching, monitoring, backup, and disaster recovery.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 8 - 12 years of experience in IT infrastructure with a focus on Microsoft technologies.
• Strong knowledge and hands-on experience with:

     o Microsoft Azure

     o Office 365 administration (Exchange Online, MS Teams, SharePoint, Intune, Cloud PCs)

Exchange and SharePoint migrations

     o Azure App Registrations, MDM, and Conditional Access

     o Windows Server Management (AD, DNS, DHCP, clustering)

     o Email security & compliance

     o VMware and Hyper-V

     o PowerShell scripting

     o Windows Autopilot deployment

Good to Have:

• Experience with Azure Virtual Desktop (AVD)
• Knowledge of Citrix XenApp/XenDesktop
• Familiarity with Citrix NetScaler ADCs

Soft Skills:

• Strong communication and documentation skills
• Ability to work independently and collaboratively
• High level of professionalism and customer service orientation
• Problem-solving mindset and attention to detail

Work location: Bangalore, Onsite

Shift Timings: UK  / US (Rotational)