Senior System Analyst

• Subject matter for compliance and QMS Processes

• Handling ITSM tools

• Responsible for collecting and organizing compliance evidence

• Responsible for quality audits Business Relationships:

• Works with all employees and management for QMS process

• Work with customer representatives collecting compliance evidence and report.

• Subject matter for compliance and QMS Processes

• Implement, maintain, and continuously improve quality standard and processes.

• Assist in getting and maintaining industrial certification (e.g., SOC2, ISO20K etc.)

• Responsible for drafting process and procedures.

• Responsible for reviewing customer defined process and conduct conformance checks.

• Review customer reported issues and customer satisfaction results.

• Participate in the implementation of process improvement initiatives.

• Proactively identify quality issues/gaps and recommend corrective action.

• Work towards overall quality improvement.

• Participates in special projects as required.

• Work on improvising the existing ITIL processes (Incident, Requests, Change, Problem, Knowledge Management, etc.,)

• Prepare metrics and dashboards required for tracking and present to customer/management on periodic basis.

• Responsible to Conduct and follow up on both open and past due internal audits on daily basis.

• Recurring meetings with management to update status on deliverables issues and concerns if any

• Review findings within the Internal/External Audit Team, facilitate the remediation of control gaps, and escalate possible critical Issues/Risks to the senior management.

• Responsible for monitoring and maintaining ITSM tool.

• Responsible to maintain, perform upgrades and co-ordinate with vendor on ITIL tool Must-have Experience and skills:

• Minimum of 3+ experience in either of Quality, SOC2 or ISO is mandatory

• Certified in ITIL foundation

• Should have worked on defining or implementing quality and compliance framework

• Prior background in QMS and assurance audits is mandatory.