Senior System Administrator

Senior System Administrator

Department Service Delivery

Reports to Training Team

Work Model WFO

Shift Type Rotational shifts in EST

Position Summary

Senior System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).

Education and Qualifications

• Bachelors degree and Undergraduate with minimum 2 years of experience.
• At least 2 3 years of working experience with Windows domain desktop & end-user technical support.
• Experience of working with teams of English-speaking countries
• Excellent customer service skills.

Responsibilities

• Desktop operating system maintenance, troubleshooting, and diagnosis.
• Desktop connectivity troubleshooting.
• Application installation and support.
• Printer installation and support.
• Client VPN installation and support.
• Microsoft Office Suite Support.
• Desktop antimalware administration and resolution.
• Active Directory user management and troubleshooting.
• O365 User Management and troubleshooting.

Added Advantage

• MCSA, AZ-900 or Network+, ITIL foundation

Behavioral Skills

• Longevity and commitment in previous work
• Team player.
• Ability to meet target under pressure and time bound deadlines.
• Dynamic and pleasing attitude and personality

Benefits

• Competitive salary and benefits
• Great work-life balance
• Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development.
• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.
• Term Life insurance worth INR 20 Lakh
• Community-based engagement clubs at work, including book and movies clubs.
• Community Wellness programs for employees' wellbeing specially taken by CEO Life By Design session.