Senior Support Analyst

Experience range :

Job Locations :

Work model :

Notice period :

*Note : Only Candidates who meets the above criteria will be contacted soon.

About the Role

We are hiring a Senior Support Analyst to be part of our Wealth Management IT Application Production Support (APS) team. This is a mission-critical L2/L3 production support role, responsible for ensuring the stability and smooth operation of wealth management systems.

Key Responsibilities

Monitor IT systems, batch jobs, and network alerts using Autosys, Nimsoft, and SolarWinds

Handle incident and service requests using ServiceNow

Perform root cause analysis and ensure timely resolution of recurring issues

Support infrastructure maintenance activities

Generate daily operational reports for various business lines

Manage AS400 user accounts for Wealth Management systems

Maintain and update knowledge base documentation (Confluence)

Collaborate with global support and IT teams on incident resolution

Ensure SLAs are met and escalate critical issues when needed

Key Skills & Qualifications

2 5 years of experience in IT infrastructure or application production support

Strong knowledge of Unix/Linux, Windows, and AS400 platforms

Hands-on experience with Autosys job scheduling

Familiarity with monitoring tools like Nimsoft and SolarWinds

Experience using ServiceNow or other ITSM ticketing tools

Excellent troubleshooting, communication, and documentation skills

Ability to work in rotational shifts (including weekends and holidays)

Bachelors degree in Computer Science, Engineering, or a related field

Preferred Attributes

Exposure to the banking or wealth management domain

Process-driven with strong attention to detail

Team player with client-focused mindset

Ability to adapt to change and contribute to process improvements

Why Join Us?

Be part of a global banking leader with a strong presence in the Asia-Pacific region

Work with cutting-edge tools and global teams

Access to continuous learning and growth opportunities

Inclusive and collaborative work culture

Interested?

Apply now to become part of a global organization.