Senior Associate Teamware Solutions ( A Division Of Quantum Leap Co Nsulting .

2.0 - 5.0 years

5 - 11 Lacs

Chennai

Hybrid

SQL (requests (insert, update, delete), joins, stored procedures, indexes, views) Knowledge of software development lifecycle (SDLC) activities Knowledge on batch scrips working. Knowledge on Python Experience in monitoring/handling process like scheduling tool like Autosys. Experience in migration and deployment. Strong knowledge of Service Management process (Incident, Problem, Change) Strong knowledge of active monitoring and alerting tools e.g.:- Dynatrace Good communication and Interpersonal skills Strong analytical skills Self-motivated, with strong ability to work both independently and with the team. Ability to work with various APS, Development, Operations stakeholders, locally and globally. Dynamic, proactive and teamwork oriented Flexible with work hours and ability to perform under pressure. Knowledge of Intellimatch modules is a plus (Intellimatch, Admin and Recollector) along with Intellisuite Knowledge of AML is a plus (NICE - Actimize)

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Senior Support Analyst Kiya.ai

2.0 - 5.0 years

4 - 9 Lacs

Chennai, Bengaluru

Work from Office

Experience range : 2 to 5 years Job Locations : Chennai /Bangalore Work model : 24*7 (weekends) & Nightshifts during weekdays (Note : Fixed Week-off) Notice period : Immediate/Short Joiners/Serving np (Mandatory) *Note : Only Candidates who meets the above criteria will be contacted soon. About the Role We are hiring a Senior Support Analyst to be part of our Wealth Management IT Application Production Support (APS) team. This is a mission-critical L2/L3 production support role, responsible for ensuring the stability and smooth operation of wealth management systems. Key Responsibilities Monitor IT systems, batch jobs, and network alerts using Autosys, Nimsoft, and SolarWinds Handle incident and service requests using ServiceNow Perform root cause analysis and ensure timely resolution of recurring issues Support infrastructure maintenance activities Generate daily operational reports for various business lines Manage AS400 user accounts for Wealth Management systems Maintain and update knowledge base documentation (Confluence) Collaborate with global support and IT teams on incident resolution Ensure SLAs are met and escalate critical issues when needed Key Skills & Qualifications 2 5 years of experience in IT infrastructure or application production support Strong knowledge of Unix/Linux, Windows, and AS400 platforms Hands-on experience with Autosys job scheduling Familiarity with monitoring tools like Nimsoft and SolarWinds Experience using ServiceNow or other ITSM ticketing tools Excellent troubleshooting, communication, and documentation skills Ability to work in rotational shifts (including weekends and holidays) Bachelors degree in Computer Science, Engineering, or a related field Preferred Attributes Exposure to the banking or wealth management domain Process-driven with strong attention to detail Team player with client-focused mindset Ability to adapt to change and contribute to process improvements Why Join Us? Be part of a global banking leader with a strong presence in the Asia-Pacific region Work with cutting-edge tools and global teams Access to continuous learning and growth opportunities Inclusive and collaborative work culture Interested? Apply now to become part of a global organization.

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