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SENIOR SPECIALIST

2 - 5 years

4 - 8 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

gam support analysis resolve management training coaching auto

Work Mode

On-site

Job Type

Part Time

Job Description

SENIOR SPECIALIST Chennai 2.5-5 Years INDIA Job Description (Posting). GAM (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Qualification B-Tech No. of Positions 1 Skill (Primary) Application Operations-Application Support-Application Operations Auto req ID 1565451BR

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