Senior Specialist, Customer Experience

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change by removing barriers and simplifying global hiring, creating a level playing field where businesses and individuals can compete, grow, and succeed, regardless of geography. Backed by industry leaders like Sequoia, DST, and Tiger Global, we are scaling fast and seeking brilliant individuals to join our team. The future is borderless, and we invite you to build it together with us. As a Customer Support and Success Specialist, you will be responsible for owning the end-to-end resolution of customer issues, ensuring an outstanding support experience. Engage with customers through email, chat, and video conferencing to troubleshoot and resolve problems efficiently. Utilize your product expertise to provide deep knowledge and guidance to help customers succeed. Monitor customer satisfaction, drive retention, and identify upsell opportunities. Collaborate closely with Product and Engineering teams to enhance the customer experience through feedback and continuous improvement initiatives. To excel in this role, you should possess strong communication and problem-solving skills, familiarity with SaaS/HRIS platforms and customer support tools such as Zendesk and Salesforce, a customer-focused and results-oriented mindset, and the ability to work PST shifts between 9 PM - 6 AM IST. Strong written and verbal communication skills in English, flexibility in changing duties and responsibilities, time management skills, and the ability to prioritize are essential. You should also be willing to work any shift between 7:00 AM IST - 4:00 AM IST (APAC, EMEA, or AMER shifts). In return, we offer a high-impact role in a rapidly growing company, full autonomy in your role with the freedom to work in a hybrid model, the opportunity to work with a passionate, energetic, and diverse team, competitive benefits, recognition programs, and career development opportunities. Additionally, you will receive attractive ESOPs, comprehensive health insurance coverage for you and your family, a generous holiday policy, and a company that genuinely invests in your professional success. Join us in creating a future where talent knows no boundaries and success is within reach for all. Apply now and be a part of our borderless team at Multiplier.,