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BP INCORPORATE INTERNATIONAL.
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Senior Solutions Analyst

Senior Solutions Analyst

BP INCORPORATE INTERNATIONAL.

4 - 5 years

10 - 14 Lacs

Pune

Posted:1 week ago| Platform:

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Skills Required

Service management Health insurance Payroll Data management Information security Analytical HTML MS Office Operations SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Grade I - Office/ Core Responsible for supporting HR Services delivery which may include providing payroll services, supporting internal HR and cross HR Delivery Centre operational and service management reporting, resolving complex queries or provide guidance on the organisational data change process and to process organisational data change requests and mass data uploads.

Job Description:

Are you a passionate learner? Do you love innovation? Are you an analytical thinker? Do you enjoy challenging tasks? Would you like to contribute to reimagining energy and achieving the net zero target?

We are on our way to reimagining energy and providing global solutions. Being a Senior solutions analyst at BP, you will contribute to continuous improvement activities and projects at the heart of evolving the technical landscape. You will gain experience in HR technologies and put your creative imprint on processes. By being in this Service & Solutions space, you will impact on the decisions we make that influence the future of energy.

We are a competitive company that always plays to win so that we can become the best in the industry. It will be a fast-paced environment with evolving HR requirements, giving you insights & hands-on experience of brand-new functionality.

Key Responsibilities:

Provide support in the design of the solutions that may apply to bp globally, across the businesses, regions, and countries.
Deliver allocated tasks such as access analysis and system tackle accurately and promptly.
Understand the partner needs and take actions accordingly
Capture and analyze internal data
Carrying out incidents and problem management for live production incidents
Analyze support tickets and intercept/resolve process or technical queries raised by bp employees or third parties. This will involve liaising with colleagues in Services to ensure that an accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue.
Ensure that incident resolution takes place within agreed service level agreements. Where this is not possible, incidents and issues should be brought up to the relevant parties to take thevitaly actions.
Maintain the solutions services catalogue and ensure that it is kept up to date
Configure bp People and Culture systems to meet simple, complicated, and sophisticated business requirements whilst ensuring that all standards, frameworks, compliance regulations and best practices are closely adhered to.
Ensure that platform configuration is thoroughly tested prior to its release to partners or to the production environments
Ensure that we do not introduce system defects into our production environments and therefore avoid production incidents
Supporting with system patch activity and ensuring that ongoing SaaS releases do not adversely affect the performance of our technical platforms
Develop in line with the services and solutions release cycle and ensure that improvement opportunities are explored and raised so that processes can continue to be streamlined/improved
Identify areas for process and system improvement ensure that technology is embraced at all points if the process to deliver the most cost-effective service for bp

Required Skills & Experience:

Bachelors Degree in Economics, Business, Finance, Accounting or related field with relevant language skills.
Minimum of 4-5 years of experience in SQL, HTML, Data management. Data Quality & integrity.
Experience in stakeholder management and team player.
Shared service center experience; preferably in oil and gas industry/or any multinational
MS Office experience
Superb communication skills and agile work.
Proactive, Solution focused, attention to details.

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BP INCORPORATE INTERNATIONAL.

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Senior Solutions Analyst