Senior Software Engineering Lead - AWS Developer, Terraform

Primary Responsibilities:

• Builds and maintains tools for deployment, monitoring and operations as well as troubleshoots and resolves issues within AWS environments, including network, storage, and compute-related problems
• Automate routine operational tasks, ensuring efficiency and reliability in day-to-day operations
• Monitor system performance, network, and application logs to detect potential issues and ensure in maintaining 100% health of AWS infrastructure
• Implement security best practices (like managing permissions and encryption) to keep data safe and control who can access resources
• Set up alerts and dashboards to monitor system performance and generate reports to track usage and costs
• Expertise in System Manager for patch management and handling vulnerabilities
• Engage with AWS support and other third-party vendors when necessary to resolve critical incidents
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor''s degree or equivalent degree
• Hands-on experience with AWS Infra and services including Amazon Connect, Lambda, CloudWatch and Kinesis
• Hands-on experience in IOC tool: Terraform (in terms of writing Terraform scripts and Command Line)
• Solid experience in CI/CD pipelines and integration with in GitHub and Jenkins
• Experience in designing/integrating REST APIs with third-party services
• Solid understanding of serverless architecture and event-driven programming
• Solid knowledge of cloud security practices and AWS IAM roles or policies

Preferred Qualifications:

• Experience in automation of deployments or packages using Ansible
• Knowledge of programming in Python
• Familiarity of Telecom domain or contact center Operation setup including call routing, IVR systems and Agent Softphone.