Senior Services Engineer

Role Overview: Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand. As a Technical Service Engineer, you will be responsible for performing on-site installation, maintenance, service repair, and support for Markem-Imaje products and services. You will need to provide onsite service and customer support, study different types of packaging machines, conduct onsite printer trials, and ensure on-site product installations at customer premises. Travelling to manufacturing facilities of Markem customers will also be a part of your job role. Key Responsibilities: - Provide onsite service and customer support - Study different types of packaging machines and site readiness for printer installation - Conduct onsite printer trials - Perform on-site product installation on customer premises - Install and maintain Markem products to ensure maximum up-time and customer satisfaction - Meet service and spares budget for assigned geographical territory Qualifications Required: - 8-12 years of hands-on experience in onsite service and customer support of capital goods related to industrial automation - Graduate with a degree in Electrical/Electronics/BSc (Maths/Physics) with at least 60% marks from a reputed college - Good organizational skills with the ability to set priorities and manage time effectively - Good level of customer relationship management skills - Must have own vehicle for business travel purposes Additional Details: Markem-Imaje offers the most complete range of market-leading marking and coding systems along with software, services, and consumable solutions to streamline all printing needs from one supplier. The company values a collaborative entrepreneurial spirit, winning through customers, high ethical standards, openness, trust, expectations for results, and respect for people.,