Senior ServiceNow Developer (ITOM Event Management & Automation)

Position Title

Skills & Expertise:

• 5-8 years

  of hands-on experience in

  ServiceNow ITOM Health (Event Management)

  system development and administration.
• Strong proficiency in

  Java

  and

  JSON

  programming languages.
• Deep understanding and hands-on experience implementing and working with

  IT Operation Management (ITOM)

  , particularly within

  Event Management

  and APIs.
• Extensive experience with

  ITSM

  modules and processes.
• Expertise in building

  automation

  using ServiceNow, improving and streamlining workflows.

Roles & Responsibilities:

• Custom Development

  : Deliver high-level technical expertise for the development and customization of ServiceNow modules, particularly in

  ITOM

  ,

  ITSM

  , and

  Service Portal

  .

• Design & Configuration

  : Design, configure, and deploy ServiceNow ITOM modules following industry best practices and standards.

• Leadership & Best Practices

  : Provide technical leadership in system integration and application development, ensuring adherence to best practices across projects.

• ITOM Module Knowledge

  : Strong working knowledge of additional

  ServiceNow ITOM modules

  such as

  CMDB

  ,

  Discovery

  ,

  Service Mapping

  , and the

  CSDM

  data model.

• Event Management & Service Mapping

  : Implementations of

  Event Management

  and

  Service Mapping

  solutions, providing clients with industry-leading best practices.

• Identification & Reconciliation Engine

  : Expertise in the

  Identification and Reconciliation engine

  within ServiceNow ITOM.

• Platform Security & Integration

  : Advanced understanding of

  platform security

  and integration best practices to ensure robust and secure implementations.

• Application Development & Integration

  : Spearhead the development of new applications and integrations on ServiceNow from initiation to completion, ensuring they are aligned with customer requirements. Take ownership of the process, including design, implementation, testing, and delivery of high-quality solutions.

• Workflow Automation

  : Develop and enhance

  workflows

  and

  scripts

  to customize and automate business processes on the ServiceNow platform.

Certifications:

• ServiceNow Certified System Administrator

  (Required)

• ServiceNow Certified Implementation Specialist Event Management

  (Required)

• ITIL Certification

  (Preferred, but not required)