Senior ServiceNow Developer

Job Title:

ServiceNow Developer

Experience:

46 Years

Qualification:

B.Tech (CS/IT) / MCA

Location:

Noida and Bangalore

Role Summary

NEC Corporation of India Ltd. is looking for a skilled

ServiceNow Engineer

with strong expertise in

Now Assist, App Engine workflow automation, and Generative/Agentic AI integrations

. The candidate will be responsible for developing, configuring, integrating, and supporting ServiceNow platform capabilities while working closely with cross-functional teams.

Must-Have Skills

ServiceNow Development

• Design, develop, and maintain custom ServiceNow applications and modules.
• Hands-on experience with ITSM, CSM, ITOM, SecOps, and App Engine (custom applications).
• Strong knowledge of development using templates and Generative / Agentic AI.
  

Now Assist & App Engine

Mandatory experience in

ServiceNow Now Assist

.Expertise in

App Engine workflow automation

and flow development.

Platform Configuration

Configure and manage workflows, UI policies, business rules, UI actions, and forms across ServiceNow modules.

Scripting

Proficiency in

JavaScript

(client-side and server-side).Experience with Business Rules, Script Includes, UI Scripts, and OpenAI integrations for automation.

Integration

Integrate ServiceNow with external systems such as

LDAP, Active Directory, third-party tools

, and ITSM systems.Experience with

REST, SOAP APIs

, and OpenAI-based integrations.

Troubleshooting & Support

Provide ongoing platform support, troubleshooting, and maintenance.Ensure continuous service availability and system stability.

Security & Performance

Implement best practices for performance optimization and platform security.Ensure compliance with organizational security policies and standards.

Upgrades & Patching

Support ServiceNow version upgrades and patching activities with minimal downtime.

Documentation

Prepare and maintain technical documentation for custom apps, workflows, and integrations.Provide knowledge transfer and support to team members.

Learning & Adaptability

Willingness to quickly learn new technologies and tools as required by project needs.

Good-to-Have Skills

• Proficiency in JavaScript, HTML, CSS, and web technologies.
• Experience with ServiceNow Studio, App Engine, and other development tools.
• Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB.
• Expertise in ServiceNow administration, configuration, and platform setup.
• Experience with Performance Analytics, reports, and dashboards.
• Strong understanding of ITIL processes and their implementation in ServiceNow.
• Familiarity with Update Sets and version control best practices.
  

Responsibilities

• Demonstrate strong problem-solving and troubleshooting skills.
• Communicate effectively with both technical and non-technical stakeholders.
• Work independently while managing multiple tasks and priorities.
• Ensure high-quality deliverables with strong attention to detail.
• Handle multiple tasks and projects simultaneously.
• Mentor and guide junior developers or consultants.
• Take full ownership of assigned tasks and responsibilities.