Senior Service Officer

Kotak Mahindra Bank

2 - 25 years

2 - 7 Lacs

chennai

Posted:9 hours ago| Platform:

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Skills Required

branch banking operations query resolution financial products branch operations reconciliation banking customer retention branch accounting customer service auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
Regular generation of leads for NTB customer and cross sell.
The Sr.SO will act as a backup to the SO.
Non-transaction related servicing at the Branch Audit, Reconciliation of Branch Accounts
Customer query resolution
Should have a desire to know and understand financial terminology
Cross selling of financial products
Exploitation of other business opportunities sensed.
Providing quality of experience that will ensure retention and positive word-of-mouth.

EXPERIENCE, QUALIFICATIONS & QUALITIES:

Atleast 2 years in branch banking operations.
Post-graduate or graduate with appropriate experience.
Primary motivation customer service through query resolution
A senior teller or branch operations person.

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