Senior Service Manager - Private Banking

Skillventory

6 - 8 years

10 - 19 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

service delivery management service delivery service manager tracking services monitoring project life cycle

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Tracking and monitoring of Service Requests received across all touch points from Clients and ensuring the requests are processed within TAT.
Follow up on requests and liaise with resolving units to provide a timely and accurate resolution.
Identifying process improvements and ensuring that the improvements are delivered end to end.
Experience in handling projects through full life cycle Utilize industry best practices, techniques, and standards throughout entire project execution.
Monitors progress and performance against the project plan.
Identifies, resolves or escalates operational problems and minimize delays.
Conducts project meetings and prepares regular reports to communicate the status of the project within the project team.
Measure project performance to identify areas of improvement.
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress.
Be a primary contact for Service Managers and Relationship Managers in case of queries / escalations.

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