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Senior Salesforce Developer (Service Cloud + Voice Cloud)- 8+ Years

8 years

0 Lacs

India

Posted:21 hours ago| Platform: Linkedin logo

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Skills Required

salesforce developer service development engagement design apex routing workflow automation management security governance testing debugging documentation training support data certification communication collaboration agile integration customization devops

Work Mode

Remote

Job Type

Contractual

Job Description

Job Title:

Location:

Experience:

Job Summary

Salesforce Developer

Key Responsibilities

  • Design, develop, and implement solutions on Salesforce Service Cloud and Voice Cloud platforms.
  • Develop and customize Apex classes, triggers, Lightning Web Components (LWC), and Visualforce pages.
  • Integrate Salesforce with third-party applications and telephony systems using Salesforce APIs.
  • Configure and optimize Omni-Channel routing, workflow automation, and case management processes.
  • Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
  • Ensure solutions adhere to Salesforce best practices, security guidelines, and governance policies.
  • Perform system testing, debugging, and performance optimization.
  • Provide technical documentation, training, and ongoing support for implemented solutions.

Key Requirements

  • 8+ years of Salesforce development experience, with a strong focus on

    Service Cloud

    and

    Voice Cloud

    .
  • Proficiency in

    Apex

    ,

    Lightning Web Components (LWC)

    , Visualforce, SOQL, and Salesforce APIs.
  • Hands-on experience with workflow automation, Omni-Channel setup, and telephony integration.
  • Solid understanding of Salesforce security, sharing rules, and data model.
  • Salesforce Developer Certification (preferred).
  • Strong problem-solving, communication, and collaboration skills.
  • Ability to work effectively in a remote and agile environment.

Preferred Skills

  • Experience with CTI (Computer Telephony Integration) solutions.
  • Knowledge of Service Console customization and advanced case management.
  • Familiarity with DevOps tools for Salesforce (Gearset, Copado, etc.).

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