Position Purpose
The Salesforce Lead is responsible forguiding and overseeing Salesforce projects and teams.Manage development, implementation, and support of Salesforce solutions, ensuring to meet business requirements.This includes providing technical guidance, mentoring, and project management, as well as collaborating with various stakeholders.
Qualification:
Technical Graduate and above with Certification in Salesforce Administration and Development. Experience:
15+ years of experience, with 10+ years in project management, including experience with Salesforce.
Key Responsibilities
Leading and Managing Teams:
Guidance and Mentorship:
Providing technical expertise, guidance, and support to team members, fostering a collaborative environment. Team Performance:
Monitoring team performance, conducting performance reviews, and developing team members. Delegation and Task Management:
Assigning tasks, managing workloads, and holding team members accountable. Cross-functional Collaboration:
Working with other teams (e.g., IT, sales, marketing) to ensure alignment and project success. Solution Design and Development:
Requirements Gathering:
Working with stakeholders to understand business requirements and translating them into technical solutions. Technical Design:
Designing and architecting Salesforce solutions, including custom objects, fields, workflows, and integrations. Code Development:
Developing and maintaining Salesforce applications, including Apex, Visualforce, and Lightning components. Testing and Deployment:
Ensuring solutions are thoroughly tested and deployed effectively. Project Management:
Project Planning and Execution:
Developing project plans, timelines, and deliverables, and managing project execution. Budget and Resource Management:
Managing project budgets and resources effectively. Risk Management:
Identifying and mitigating potential risks throughout the project lifecycle. Communication and Reporting:
Maintaining clear communication with stakeholders and providing regular progress reports. Platform Expertise and Continuous Learning:
Staying Updated:
Keeping abreast of new Salesforce features, releases, and best practices. Knowledge Sharing:
Sharing knowledge and best practices with the team. Problem Solving:
Identifying and resolving technical issues and challenges. Data Analysis and Reporting:
Creating reports and dashboards to track progress and analyze data. Business Acumen:
Understanding Business Needs:
Having a strong understanding of business requirements and how Salesforce can address them. Translating Business Needs:
Translating business needs into effective Salesforce solutions. Value Creation:
Ensuring solutions add value to the business and meet their goals.
Technology Background
Salesforce Expertise:
Deep understanding of Salesforce platform components (Sales Cloud, Service Cloud, Marketing Cloud, etc.), integration tools, and best practices. Development Skills:
Proficiency in Apex, Visualforce, Lightning Components, and other Salesforce development tools. Architectural Knowledge:
Familiarity with Salesforce architecture, including design principles, scalability, and security. Integration:
Experience with integrating Salesforce with other systems and applications. Tools and Technologies:
Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud, etc.). - APEX, Visualforce, Lightning Components, and Salesforce APIs.
- Integration tools (e.g., MuleSoft, Informatica).
- Development tools (e.g., IDEs, version control systems).
- Agile and DevOps tools
People Management
The Application Delivery and Management Lead oversees a cross-functional team comprising developers, testers, release engineers, and application support analysts. The role involves,
- Setting clear objectives, defining performance expectations, conducting periodic appraisals, and fostering a culture of accountability and continuous improvement.
- Mentoring team members on best practices in release automation, incident management, agile delivery, and system observability.
- Drive technical cohesion and aligning team efforts with delivery milestones
- Ensures optimal resource utilization and high team performance across the application portfolio.
Performance Monitoring
Salesforce Lead utilize various methods for performance monitoring, includingreal-time progress tracking, key performance indicators (KPIs), and performance metrics.They leverage Salesforce's platform features and external tools to ensure projects are on track, resources are utilized efficiently, and stakeholder expectations are met.
Outputs
- Platform Management: Stable and optimized Salesforce environment, minimal downtime.
- Project Delivery: On-time and quality delivery of enhancements, integrations, and deployments.
- Solution Architecture: Scalable, best-practice designs aligned with business needs.
- Team Leadership: Effective mentoring, task allocation, and code reviews.
- Stakeholder Engagement: Clear communication, requirements gathering, and user satisfaction.
Review Methods
- Monthly Metrics Review: Project/task completion rate, system stability, incident logs.
- Quarterly Performance Review: Feedback from business users, team members, and peers.
- Tool-Based Monitoring: Output from ServiceDesk, Azure DevOps, Git/CI logs (deployments), Salesforce logs.
- Training & Growth Tracking: Certifications, workshops, and contributions to process improvement.
Engagement
Internal
: - All Business Sales & Marketing Leads and SPoCs
- Applications Lead, Application Development Teams (inhouse /vendors).
- DevOps and release managers.
- SAP Team
- IT Infrastructure, Cloud and Cyber Security Teams.
- Service and Support Teams.
- Enterprise Architecture Team.
- CIO Office.
External
: - Third-Party Vendors / System Integrators.
- OEM, Application or Platform Vendors.
- Cloud Service OEMs.
