Senior Sales Manager (Household)

The Senior Sales Manager (Household) in the Branch Banking department is entrusted with the responsibility of supervising and guiding a team of acquisition managers. These managers are primarily focused on selling current and savings accounts to customers. The role involves overseeing sales targets, devising strategies, establishing policies and procedures, and ensuring strict adherence to the bank's standards and regulations. Additionally, the Senior Sales Manager plays a pivotal role in monitoring the performance, as well as facilitating the training and development, of the acquisition managers. The key responsibilities of this role include leading and coaching the team of acquisition managers to acquire new customers for liabilities products and generate fee income. It is essential to ensure that the acquisition process is diligently followed while striving for optimal market coverage. The Senior Sales Manager is also responsible for activating customers on digital platforms to drive transactions and achieve assigned targets. Moreover, updating the team members with the latest product knowledge and resolving customer queries promptly are crucial aspects of this role. Maintaining appropriate staffing levels, reducing team attrition, and managing customer-centric operations to enhance satisfaction levels are among the core duties. Identifying opportunities for process enhancements, conducting outreach activities in the catchment area, and working on central initiatives while seeking referrals from existing customers are integral to the role. Collaboration with team members and support functions is essential to deliver comprehensive product and service solutions to customers. The ideal candidate for this role should hold a graduation degree and possess 5 to 10 years of relevant experience.,