Senior Reservations: Hotel/Resort

Job Summary:

We are looking for an experienced and dynamic Senior Reservation Agent for Hotel/Resort to lead our reservations team. The ideal candidate must be highly proficient in IDS software, and capable of managing individual and group bookings, optimizing room revenue, and ensuring high guest satisfaction through efficient reservation handling.

Key Responsibilities:

• Manage and oversee the day-to-day operations of the reservations department.
• Ensure all reservations are handled efficiently and accurately using IDS software.
• Monitor room availability, overbooking controls, and ensure maximum room occupancy.
• Coordinate with the revenue team to update rates, packages, and restrictions on IDS and OTAs.
• Manage group bookings and special reservations in coordination with the Sales team.
• Supervise reservations staff, provide training, and conduct regular performance reviews.
• Handle VIP, special request, and repeat guest bookings personally.
• Prepare daily, weekly, and monthly reservation and occupancy reports.
• Maintain updated guest profiles and reservation records in IDS.
• Liaise with Front Office, Sales, and Housekeeping for smooth guest operations.
• Monitor competitor pricing and stay updated on market trends.

Requirements:

• Degree/Diploma in Hotel Management or Hospitality.
• Minimum 4–6 years of experience in hotel reservations, with 1–2 years in a managerial role.
• Hands-on proficiency with IDS reservation and front office modules is mandatory.
• Strong understanding of room inventory, rate management, and OTA platforms.
• Excellent communication, leadership, and organizational skills.
• Ability to handle high volumes of bookings and work under pressure.
• Strong attention to detail and commitment to guest service excellence.

Preferred Skills:

• Knowledge of channel managers, CRS, and revenue management tools.
• Experience in luxury or resort properties.
• Multi-language skills (preferred but not mandatory).

Job Type: Full-time

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person