Senior Relationship Manager

Designation: Relationship Manager / Senior Relationship Manager

Department: Personal Loans

Experience

• 1 to 5 years experience in Personal Loans preferably in NBFC.
• Ability to liaise & follow-up with customers, channels, and internal stakeholders. 
• Good written & verbal communication skills
• Ability to work under tight deadlines 

• Responsible for empanelment of channel and acquiring the customers for Personal Loan from open market and developer relationships.
• Responsible for ensuring the adherence of KYC documents as per the guidelines by the company.
• Responsible for achieving the cross-sell targets from Personal Loan customers like insurance or any other appropriate product which may come up from time to time. 
• The incumbent is required to have a good knowledge and understanding of the personal loan market.
• Responsible for Smooth functioning of the lending process at various stages such as inquiry, application, verification, pre-sanction processing of loan, sanction, post-sanction documentation, disbursement of loan, collection, and new and existing customer service.
• Responsible for ensuring the proper completion of the files within timeline as per the company checklist. 
• Responsible for ensuring the proper closure of disbursement documentation within the timeline. 
• Responsible for guiding the customer with clarity towards applying for a Personal Loan and explaining the product features in terms of ROI, Processing Fees, Terms and conditions etc. 
• Responsible for communicating the reasons for rejection to the customer whose file has been rejected. 
• Adherence to the organization's policies and procedures and compliance with legal and regulatory requirements
• Responsible for training, development and activisation of channels and release of channel payments on time. 
• Responsible for maintaining the existing relationship with builders for APF & bulk sales.
• Responsible for sourcing of builder project files and getting their project approval done by the organization.
• Ensure excellent customer service which includes query resolution of the customer, completion of the task within the given TAT, after-sales service, handling of complaints and customer retention. 
• Ensuring the ownership of early delinquencies and working closely with the Collection and Credit team.
• Ensuring active participation with the Operations team for resolving  PDD (Post disbursal document) Issues.