Senior Recovery Event Manager (Major Incident Management)

The Senior Recovery Event Manager role involves providing event leadership through skilled project management in support of complex customer information technology recovery events. As the Senior Recovery Event Manager, you will be responsible for overseeing the recovery event, ensuring the completion of pre-event milestones, managing event execution workflow, and handling post-event follow-up responsibilities. Your role also includes striving for continual improvement by making recommendations for enhancing service delivery quality. Additionally, you will be part of the Recovery Crisis Management team. Your responsibilities will include managing complex recovery events to achieve successful outcomes, meeting stated recovery time requirements, and handling various types of recovery events such as MRP, MRP-R2C, R2C, IR, PR+, etc. You will establish and maintain command and control of recovery events, manage recovery workflow, report status at defined intervals, and proactively identify and communicate risks to the success of recovery events. Furthermore, you will lead detailed planning for assigned recovery events, work with the Global Operations team, customers, partners, and technical resources to document customer-specific setup configurations, and conduct conference calls and meetings with customers and technical staff. As the Senior Recovery Event Manager, you will own the incident management process during recovery events, adhere to the established escalation process, and confirm test readiness by validating planning documents and conducting post-event reporting to customers. You will also mentor and train other Event Managers, work in a professional manner in line with the Company's values, and handle company data and information responsibly as per data handling agreements, work procedures, and policies. To be successful in this role, you should have a minimum of five years of project management experience in an IT-related environment, demonstrated experience in leading people and teams, direct customer involvement, and incident management. You should possess a solid understanding of information technologies and operating environments, proficiency in Windows Office-based applications, excellent written and verbal communication skills, independence in balancing multiple tasks concurrently, and strong problem-solving and decision-making abilities. This role requires individuals to perform each essential function satisfactorily, and reasonable accommodations may be made for qualified individuals with disabilities. The benefits associated with this position include healthcare insurance, life insurance, paid vacation and holidays, and participation in the India Pension Scheme.,