Senior Recovery Event Manager

The Senior Recovery Event Manager role requires skilled project management to provide event leadership and support complex customer information technology recovery events. You will be responsible for overseeing the recovery event, ensuring the completion of pre-event milestones, managing event execution workflow, and handling post-event follow-up responsibilities. Additionally, you will play a key role in striving for continual improvement by making recommendations for service delivery quality enhancements. As part of the Recovery Crisis Management team, you will contribute to the overall success of recovery events. Your responsibilities will include managing complex recovery events to achieve stated objectives, such as recovery time requirements. You will handle various types of recovery events, including MRP, MRP-R2C, R2C, IR, PR+, etc. Establishing and maintaining command and control of recovery events, managing the recovery workflow, and reporting status periodically and on-demand will be crucial tasks. Moreover, you will lead detailed planning for all assigned recovery events, collaborate with internal and external stakeholders, and ensure all necessary setup configurations are documented. Furthermore, you will proactively identify and communicate risks to the success of recovery events, lead conference calls and meetings with customers and technical staff, validate test readiness, and provide post-event reporting to customers in a timely and high-quality manner. As a Senior Recovery Event Manager, you will mentor and train other Event Managers, work in alignment with the Company's values and Code of Business Ethics, and handle company data and information responsibly following data handling agreements, work procedures, and policies. To be successful in this role, you should have at least five years of project management experience in an IT-related environment, demonstrated experience in leading people and teams, direct customer involvement, and incident management. A solid understanding of information technologies and related operating environments, proficiency in Windows Office-based applications, excellent written and verbal communication skills, and the ability to work independently on multiple tasks concurrently are essential. Problem-solving and decision-making skills are also required. The role offers benefits such as a Healthcare Insurance Plan, Life Insurance, Paid Vacation & Holidays, and participation in the India Pension Scheme.,