Senior Quality Manager

Role Overview:

Quality Manager DQC, Site QC & Snag

adherence and quality excellence across design deliverables, quotations, and on-site execution.

The role demands a strong understanding of residential interior operations, design, and quote

validation, site quality audits, and post-installation snag management. The incumbent will act as

Design, Prolance, OEM, and Management

alignment and continuous improvement in quality standards.

Key Responsibilities:

A. Design & Quotation QC Management (DQC Team)

• Lead the

  Design QC and Quote QC

  teams to ensure accuracy and completeness of design and quotation deliverables.
• Review

  daily assigned projects

  for QC and ensure timely closure of checks.
• Prepare and publish

  monthly DQC performance reports

  with insights and

improvement recommendations.

• Conduct

  error analysis

  based on feedback/clarifications received from the Production team.
• Provide

  structured feedback

  to Design, Prolance, and OEM teams based on error trends.
• Create and implement

  Root Cause Analyses (RCA)

  for recurring process issues.
• Develop and maintain

  DQC SOPs

  aligned with the concerned teams for standardization.
• Ensure adherence to the

  DQC process

  across all design and quotation checkpoints.
• Define and document

  modular standards and guidelines

  for consistency.
• Participate in

  MRC (Material Requirement & Costing)

  reviews with the VM team for Quote QC validation & revisions.
• Maintain a

  database of quotation revisions

  and ensure updates are reflected in project documentation.
• Establish and roll out a

  Quotation QC process

  for continuous improvement.

B. Site Quality Control (Site QC Team)

• Lead the

  Site QC function,

  ensuring design intent and workmanship are delivered as per quality benchmarks.
• Define and implement

  SOPs and inspection checklists

  for site quality control.
• Align Site QC visits based on

  ticketing/forms raised by Project Managers

  .
• Generate

  monthly site QC reports

  with actionable insights and trends.
• Coordinate

  material inspection

  within one day of delivery at the site.
• Ensure

  rectifications are completed

  before handover as per Site QC reports.
• Collaborate with the execution team to ensure consistent

  quality compliance and client satisfaction

  .

C. Snag Management (Snag Team)

• Oversee and manage the

  Snag team

  to ensure all pre /post-installation issues are logged, resolved, and tracked.
• Create

  weekly and monthly snag reports

  highlighting trends, root causes, and improvement areas.
• Develop and implement

  preventive processes

  to minimize recurring site snags.
• Conduct

  site and factory visits

  to understand material handling and quality gaps.
• Organize

  Snag Brainstorming Sessions

  with cross-functional teams.
• Conduct

  training sessions for execution teams

  to prevent snags and enhance quality awareness.

Cross-Functional Responsibilities:

• Serve as the

  bridge between Design, Prolance, OEM, and Management,

  ensuring process flow and feedback loops are seamless.
• Drive

  continuous improvement initiatives

  and support management in quality-related decision-making.
• Prepare

  MIS and dashboards

  summarizing key QC and snag metrics.
• Support audits, management reviews, and documentation for process standardization.

Key Skills & Competencies:

• Strong understanding of

  residential interior design, modular furniture, and fit-out processes

  .
• Proven experience in

  quality management, process design, and SOP implementation

  .
• An analytical and data-driven mindset with the ability to generate actionable insights.
• Excellent communication, coordination, and stakeholder management skills.
• Proficient in

  Presentation

  ,

  Design Software, MS Office, and project tracking tools

  .
• Leadership and team management abilities to guide multi-functional QC teams.
• Conduct training for the Cross-functional teams