Senior Quality Engineer

The IT Quality Senior Manager is responsible for leading professional team(s) and department(s) to achieve desired outcomes. This role involves integrating subject matter expertise and industry knowledge within a specific area, contributing to the establishment of standards for operational activities. You must possess a deep understanding of how different areas interact within the sub-function and align efforts with the overall function's objectives. Basic commercial awareness is essential for this role. Effective communication and diplomacy skills are necessary to guide, influence, and persuade colleagues in various departments as well as external customers. Your responsibilities will include overseeing the volume, quality, timeliness, and delivery of outcomes within your area of responsibility. You may also be involved in planning, budgeting, and policy development within your area of expertise. Additionally, you will be responsible for short-term resource planning and managing a team, which may involve tasks such as performance evaluation, compensation, hiring, and disciplinary actions, as well as budget approval. Responsibilities: - Lead initiatives related to User Acceptance Testing (UAT) process and product rollout into production. - Manage multiple IT Quality teams or a specific functional area, depending on the business size. - Resolve complex and highly variable issues. - Analyze organizational trends to enhance processes and stay updated with industry trends. - Develop and enforce standards and procedures throughout the software development life cycle. - Drive organizational process change and implement methods to optimize IT Quality activities in terms of cost, effort, and milestones. - Ensure consistency and quality of processes across the organization. - Collaborate with various stakeholders to ensure project stability and productivity. - Manage day-to-day staff issues, resource allocation, and work distribution within the team or project. - Perform other duties as assigned. Qualifications: - 6-10 years of IT Testing experience required. - Excellent knowledge of software testing techniques and tools. - Familiarity with software development and testing life-cycle methodologies. - Strong communication and persuasion skills. Education: - Bachelor's/University degree; Master's degree preferred. If you are a person with a disability and require accommodations to use our search tools or apply for career opportunities, please review the Accessibility at Citi policy. Additionally, you can refer to Citigroup's EEO Policy Statement and Know Your Rights poster for more information.,