Senior Quality Auditor

Job Description

Job Title: Quality Auditor – Telesales Location: Preet Vihar, Delhi Salary: Up to ₹40,000 per month Job Summary: We are looking for an experienced and proactive Senior Quality Auditor with a background in telesales to monitor and evaluate the quality of outbound/inbound sales calls, assess team performance, and ensure adherence to company standards. The ideal candidate should also possess leadership skills to guide and support the telesales team as needed. Key Responsibilities: Monitor, evaluate, and audit telesales calls to ensure quality, compliance, and performance standards. Provide regular feedback to telesales executives and suggest improvements. Identify training needs based on call quality and performance gaps. Prepare and maintain quality reports and audit summaries. Collaborate with team leaders to drive performance and adherence to process. Support the team in achieving sales targets and maintaining high customer satisfaction. Assist in leading and mentoring a team, as and when required. Requirements: Experience: Minimum 5-6 years in telesales with exposure to call auditing or quality control. Age :- Minimum 30years Strong understanding of sales techniques and call handling standards. Good listening, analytical, and feedback-giving skills. Ability to lead, mentor, and motivate team members. Proficient in MS Office (Excel, Word, etc.) and call monitoring tools (if any). Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Schedule: Day shift Experience: Quality assurance: 4 years (Preferred) Work Location: In person