Senior Property Manager

PROPERTY MANAGER

PURPOSE

AREAS OF OWNERSHIP & ACCOUNTABILITY

Functional

Security [of residents and property through implementation of security protocols]

Emergency Situations [plans in place and drills executed regularly for residents]

Utilities [uninterrupted supply of water & power]

Infrastructure & Equipment [regular maintenance and zero downtime of all equipment including elevators, pool, gym equipment, sewage treatment plant, diesel generators, solar panels etc.

Housekeeping [all common areas in hygienic and aesthetic condition always]

Landscaping [brilliant and healthy landscaping in common areas & individual private gardens always]

Job Works - securing contracts and co-ordinating delivery through central team

Living Experience

Prompt and complete resolution of service requests and complaints

Quality of workmanship in all areas

Community Events

Compliance & Records

Compliance [with applicable law and statutory regulations, standards, codes and company policy]

Records [Service Ticket Logs, attendance, utility logs, housekeeping checklists, licenses]

Contracts [administration and closure]

Commercial Controls

Budgets [Annual Budget approval + monthly tracking]

Procurement [Contracts | Process & Documentation | Vendor Management | Communication & Reports]

DELIVERABLES

Structured Feedback

Management Report [Monthly]

Expense Tracker [Monthly]

Ticket Tracker [Monthly]

Maintenance Checklist Tracker [Quarterly]

Billing & Collections Tracker [Monthly]

Job Works Tracker [Monthly]

To Do Calendar [Monthy]

Safety Audit Report [Monthly]

KPIs

Customer Satisfaction Score

Number of issues that could have been avoided tbhrough pro-active maintenance [-]

Annual Revenue through Job Work

Safety Audits & Emergency Drills

Number of escalations [-]

To provide an unsurpassed living experience through pro-active maintenance, prompt and reliable service and continuous product improvement through structured feedback