Posted:4 days ago|
Platform:
Work from Office
Full Time
Global Solutions & Risk Compliance (GSRC) team is looking for a Sr
Program Manager, Workforce Management who will be responsible for drive headcount planning and steer decisions on optimal workforce allocation The GSRC Workforce Management (WFM) organization owns the end-to-end workforce planning and execution of Amazon's network of 13 sites with 3500+ employees globally We are looking for an experienced professional with excellent analytical skills and strong business acumen to join our team As a planning Analyst, you will be responsible for reducing gaps between demand and supply for program by managing trade-offs between customer experience/service levels, employee experience, and cost effectiveness You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards This is a high impact role with goals that directly impacts the bottom line of the business Build WW short-term planning/WFM team framework Create short-term execution plans for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness Mitigate capacity risks by managing dependencies across multiple operating units Clearly communicate dependencies and manage/track expectations Manage the analysis of daily, weekly, and monthly reporting of GSRCs performance via Key Performance Indicators Key Stakeholder/Business Owner for workforce management decision support systems capabilities Guide senior leaders on every aspect of short-term supply and demand topics Analyze drivers of forecast misses to continuously improve forecasting Ensure optimum resource utilization About The Team Amazon strives to be the worlds most customer-concentric company, where customers can research and purchase anything they might want We set big goals and are looking for people who can help us reach and exceed them The mission of our Amazon Global Solutions & Risk Compliance (GSRC) team is to provide services through people, processes and technology to protect our customers, partners, and associates from unsafe products or processes, enabling safe, compliant, and efficient operations and supply chains cost effectively We deliver on our mission through a network of 13 sites located across Americas, Asia and Europe with 3500+ employees globally
Amazon
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